Travel Tips & Trends

Accessible Disney

Disney provides a variety of assistance for disabled guests at their theme parks. These include wireless digital assistive listening systems, handheld captioning devices and Braille guidebooks. An American Sign Language interpreter can be provided at a number of shows and attractions if the service is requested at least a week in advance, and standard wheelchairs and electric convenience vehicles are available for rental.

There are a few things to be aware of.

Disney employees are not permitted to handle a guest's service animal. For attractions that do not allow the animal to accompany its owner, someone else in the group will have to remain with it while the owner rides.
Disney employees are not permitted to physically assist guests with transfers from a wheelchair. However, attractions that can be used by mobility-impaired guests usually have special boarding areas that enable easier transfers.
Where can a service animal relieve itself? Disneyland allows any open area to be used-notify an employee afterwards to make arrangements for disposal. Disney World has specified locations, away from public view, that must be used.
Not all attractions and areas are accessible. Some restaurants and refreshment counters have narrow queuing areas. Another guest may have to place orders on behalf of a disabled guest.
There are limited quantities of assistive devices available in the parks, so it's first-come, first-served. A refundable deposit is required.

Disney provides guidebooks for disabled guests, giving complete information on accessibility and the types of assistance available. Guidebooks can be obtained from guest relations locations at Disney theme parks and resorts, or by calling the park you're interested in visiting. Information is also available online at www.disneyland.com (click on "Disneyland Guest Services" near the bottom of the page) and www.disney world.com (click on "Guests with Disabilities").