Know AAA

Automotive

When you call

When a member calls for roadside assistance, AAA Colorado's call takers ask a lot of questions. Here are some examples, and why these questions are asked.

Are you safe?
One driver may feel perfectly safe waiting alone beside the road. Another driver may feel unsafe in the same situation. If so, tell the call taker. AAA Colorado can call family members, a taxi or the police to get you to a safe place until a service vehicle arrives.

What is your location?
An accurate street address makes it easiest for AAA's service providers to locate the disabled vehicle. If you don't have a street address, tell the call taker what street or highway you are on. Providing cross-streets can be helpful. Are there any visible landmarks nearby? If the vehicle is in a large parking lot, which side is it on?

What type of vehicle do you have?
The car's make, model, color and license plate can all help the service provider locate it. In addition, different types of service vehicles may be required for different types of cars.

What is the problem with the vehicle?
The more the call taker knows about the situation, the easier it is to dispatch a service provider who is properly equipped to help get your vehicle up and running again.